1.1. These regulations defines the principles of providing services electronically Mokumo (the “Service”), to individuals, legal persons or other organizations having legal capacity (hereinafter referred to as “Customers”) by the Service Provider – Mokumo a limited liability company with its registered office in Warsaw (00-640 Warsaw, Mokotowska street 1), registered by the District Court for the Capital City Warsaw, XII Commercial Department of National Court Register, with a share capital of 10 000,00 lodged in their entirety, holding NIP 7010503522, REGON 362313916, and KRS 0000572159.
1.2 A prerequisite before the Client to use the Service, you read with the following Regulations and to accept it in its entirety. At the time of acceptance of the Regulations shall be concluded between the provider and the client contract for the provision of services Mokumo electronically.
1.3 The Mokumo service is being provided in four variants, indicated in the price list at the https://Mokumo.io/pricing, with fact that Mokumo Service in the ENTERPRISE variant, is being provided according to individual arrangements between the Service provider and the Client under a written Regulations and these Regulations do not apply to it.
2.1. The service is to provide the customer via the www.Mokumo.io:
– Individually generated java script, which is used in the code of web pages, resulting in the addition widget for sending a request telephone contact by users of the website,
– Automatic connection between specified by the Customer in Customer Panel and phone number specified by the user website contact number.
– Availability of a database of customer calls made to the aforesaid,
– The ability to record and store conversations between the Client and web users
which are connected to,
– Tools to manage database connections and database records.
2.2. Number Available minute automatic connection and recorded conversations depends on the Client package, referred to https://Mokumo.io/pricing . At the same time selects the length of the subscription services.
2.3. To use the services, the customer is obliged to open an account at www.Mokumo.io. Access to the account allows the customer specifically given by the customer, individual password and login (user name). Customer accounts during the registration process is required to provide your name or business name, business address and at least NIP or code, and if it has, also KRS.
2.4. Service Provider reserves the right to refuse to create a client account, especially when in the past due to the violation of the principles defined by the Terms of Losing Customer Account removed.
2.5. Every customer has the right to use the “Freemium”, that is the test version made available to Customer Services as 7 days for free.
2.6. As part of the Freemium allows the customer to take advantage of all the opportunities offered by the Service. The customer may at any time to start using the paid service. Every customer can benefit from Freemium once.
2.7. Your use of the Service, at any time can extend the subscription period and increase the amount purchased through the Service packages.
2.8. The service provider shall inform the customer via e-mail, SMS and telephone about ending the subscription period, as well as provide information on required to pay a fee to renew your subscription. In a situation when the customer stops paying certain debts, his account varies version for free.
2.9 The Service Provider declares that it provides the Service, using the application Mokumo, which is in the cloud of Amazon and it’s protected in accordance with all telecommunications standards. Both the application and any data stored in it are protected by 256-bit SSL A + grade.
3.2 Service Provider makes every effort to allow the customer to use the service
in all web browsers, in particular Firefox, Internet Explorer, Safari and Google Chrome.
Since the creation of the account and to accept the Regulations, the Client:
– Confirms that the data entered into the registration form are consistent with the actual facts and the law. Is also committed to update the data immediately after their change,
– Undertakes to comply with the rules and regulations concerning in particular the benefits of electronic services and the protection of personal data
– Confirms that uses the services voluntarily and that using it directly for the purpose of commercial or professional activities,
– Agrees to receive messages from the Provider to the addresses provided during registration
e-mail address and telephone number on all difficulties, changes or technical breaks
the use of the Service,
– Effective to maintain the confidentiality of individual data enabling the customer login on his account,
– Agrees to receive issued by the Service Provider VAT invoices electronically, to the e-mail address provided during registration.
5.1. The customer is obliged to timely payment of fees for the use of the Service, it is according to the due date indicated on the invoice. The fee depends on the package of services chosen by the customer.
5.2. The customer can change by the Client Panel and select the packages Services.
5.3. The customer can use the packages: Starter, Professional, Premium.
The current price list and packages of services are also available in the “Prices” at: www.Mokumo.io
5.4. Service Provider reserves the right to make changes in the price list at any time. They are preceded by the publication of an updated price list at: Mokumo.io
5.5. Fees can be made using a bank transfer, credit card, debit card,
as well as other payment orders made using a payment institution or an electronic money institution operating in accordance with the Act of 19 August 2011 about Payment Services.
5.6. Made for the ordered payment services are non-refundable, except in cases prescribed by law.
5.7. Invoice for the Service is issued within 7 days from the day of receipt of payment. Before receiving the payment service provider may issue a pro forma invoice.
6.2. The customer may not violate any rights of third parties, in particular copyrights, industrial property rights or personal goods that can be harmful to the Service Provider. This can lead to termination of the Service Provider contract for the provision of services with immediate effect and delete customer accounts. It is both culpable violations and resulting from the negligence or failure to observe due diligence.
6.3. The service provider does not control or monitor the activities Client when using the Service. However, when it comes to suspicions or information about running the Client illegal practices, the Service Provider reserves the right to block all or part of the Services at its discretion. If the violations were significant or repeated, the Service Provider may terminate the agreement for the provision of services with immediate effect and remove Customer Account
7.1. The responsibility for all information, data, audio files and other materials and songs that are transmitted through the Service rests with the Customer. This responsibility also applies to content which links to the websites and resources that other services which client it uses.
7.2. The service provider does not claim any rights with respect to content and accepts that the rights and titles for the contents entitled to the customer.
7.3. You agree that the Service Provider has presented its name, business name or logo in marketing materials, particularly in developed case studies (ie. A case study).
7.4. The customer has the right to use the resources made available by the Service Provider only
in order to use the Service in accordance with its intended purpose.
7.5. At a time when customer send or make available in any way content belonging to third parties is obligated, regardless of the obligations arising from the following Regulations to the terms of service, conditions of license or regulations laid down by these entities.
8.1. The customer can contact the Customer Service Provider via email
E-mail, Live Chat or by telephone, between the hours of 9 to 17 from Monday to Friday / Saturday. Two additional days, in accordance with Polish law, are legally considered to be free from work.
8.2. The customer wishing to make a complaint services, should indicate in the application the name of your accounts and a detailed description of the defect in service.
8.3. The complaint will be dealt with by the Service Provider within 7 working days of its submission. Except that in the case of inaccurate description of the fault, Customer Service Provider may request clarification of the complaint, and then the abovementioned period runs from the date of full
and precise filing the complaint.
8.4. No response Provider within the aforementioned period shall be considered as recognition of the complaint.
8.5. As part of the complaint recognized service provider may pay part of the fee in proportion to the time at which use of the Service impossible.
8.6. Reimbursement may also rely on the reduction of fees due the coming months.
9.1. The customer may at any time resign from using the Service does not, however, possible repayment obligations, part of the fee.
9.2. In order to resign from the Service, the Customer should cancel your account by registering with the liquidation of the account to the Customer Service Provider. In this case, the Service Provider removes the account within 3 working days from the date of filing of liquidation.
9.3. At the time of liquidation account, a contract is terminated. Service Provider allows the Customer to restart the same account within 30 days from the date of liquidation. Restoration of Customer Accounts is to pay an appropriate amount for the subsequent subscription period specified by the Service Provider in time.
9.4. Service Provider reserves the right to refuse to restore the Customer Account (especially when removing accounts due to the termination of the agreement or blocking services pursuant to Art. 6).
9.5. The service provider has the right to terminate the Client Agreement at any time, without specifying reasons and without any period of notice. In this case the right to the Service shall expire immediately and Service Provider Customer draws an amount proportional to the number of days remaining subscription period.
9.6. Service Provider reserves the right to terminate the agreement with immediate effect, blocking services partially or entirely and to refuse to provide the Services to Customer in the future, in case the customer has flagrantly violated any of the provisions of the Regulations.
9.7. At the time when the agreement will be terminated, regardless of the reasons and procedures for its termination, (except as indicated in Art. 9.5.) The customer has the right to demand reimbursement of expenses incurred by him, either in whole or in part.
9.8. Cancellation of services is not equivalent to the exemption from the obligation of the Customer bear the costs due and the charges accrued will be associated with your use of the Service until the contract expires.
11.1. The service provider owns all rights to intangible assets (in particular copyright works such as software, graphics, button icons, text, images, trademarks, audio clips) appear on a page Mokumo.io or has the rights to use them.
11.2. The customer has no right to use in any way, all or any portion of any rights to intangible assets songs, trademarks and signs belonging to Mokumo, except when their use results from the specific services.
12.1. Service Provider reserves the right to change or modify services, especially for updating and modification or replacement of equipment and software used to provide services, provided that it is not going to negatively characterize the provision of services.
12.2. If there is no access to services due to reasons beyond the Service Provider, such as hardware failures, the Service Provider where possible inform the customers and strives for as soon as possible to remove a failure. This pause is not grounds for complaint Service.
12.3 The Service Provider reserves the right to gaps in access to services. The Service Provider shall make every effort to inform the customer of any technical breaks lasting more than one day sufficiently in advance. Necessary technical break will be scheduled so as to minimize any inconvenience to the customer.
13.1 You understand that Mokumo offers website and services “in a state such as is” (ie. As is), without the occurrence of a guarantee, both implied and explicit.
13.2. The sole responsibility for the use of the Service and websites borne by the Client. Customer is responsible for any uploaded content and conversations conducted by Mokumo.
13.3. The service provider is not liable for damages (particularly loss of customer data) that are caused by:
– Random situations, acts of God;
– Interference of third parties (including customers), mainly due to the use of the account by any third party which obtained data enabling login to the account the customer from the Customer’s or other situations beyond the Service Provider,
– Malfunction of other systems or external factors (such as telecommunication networks), where the defects are independent of the service provider,
– Failure to comply with the provisions adopted by the Client Regulations
– Faulty or incompatible with the facts customer data submitted during registration.
13.4. Force majeure referred to an external event, extraordinary, unforeseen, which Force Majeure. Examples are in particular circumstances such as: war, natural disasters, strikes, failure, a DDoS attack, or other damage alleged interference in the functioning of telecommunications networks and ICT infrastructure, as well as the extraordinary governmental and administrative activities, as well as the activities of those affecting the supply of services by the Service Provider .
and whose activities are independent from both parties.
13.5. The service provider is not liable for any of the damages (direct or indirect) that result from the loss of files and data stored on servers Client Service Provider.
13.6. The Service Provider shall not be liable for any indirect, regardless of injury (especially such as losses from profits, income, interest and other lost benefits) excluding cases of culpable or grossly negligent act or omission.
13.7. The liability of the Service Provider, regardless of the number and grounds for claims customer or third parties, is limited to the total amount paid by the customer to pay for the Service
during one month immediately preceding the date, filing claims against the Service Provider. By accepting these terms and conditions, the Client exempts the Service Provider of incurring financial liability exceeding circled above the limit.
14.1. Rules can be changed at any time. The service provider undertakes to notify the customer of any changes in the Regulations during the 3 days prior to the introduction of these changes.
14.2. The service provider shall inform the customer about the changes by posting relevant information and to update the Regulations appearing in the Customer’s Account and on the http://www.Mokumo.pl.
14.3. Against all cases initiated and in progress before making changes
in the Regulations, the provisions of the Rules then in force.
14.4. All statements exchanged between the parties during the use of the Service, are transmitted electronically:
– In case the service provider listed on the registration form email address
– In the case of the customer – to the address the Customer Service Department.
14.5. The customer has the possibility to transfer rights and obligations under the contract to the person completing the criteria necessary to conclude an agreement for the provision of services in cases where a provider has agreed to such action. Such consent may be given by e-mail.
14.6. In matters of transients in the Regulations, applies generally find the existing provisions of Polish law. All kinds of disputes arising between the Client Service Provider will be subject to judicial resolution of the general court locally competent for the seat
Regulations in the following version valid from 1 January 2016 year.